This policy is written as a general privacy notice for the website and digital banking experience. Jurisdiction-specific disclosures should be added where required for the markets in which your institution actually operates.
Scope of this Privacy Policy
This Privacy Policy explains how Standard Int Bank may collect, use, disclose, protect and retain personal information when you use our website, applications, account-opening journey, support channels and other digital services.
Additional privacy notices may be provided for particular products, locations or services.
Information we may collect
The information we collect depends on how you interact with us and which services you use. It may include:
- Identity and profile information such as name, date of birth, identification details and photographs where required.
- Contact information such as email address, telephone number and residential or business address.
- Account and transaction information, including payment instructions, beneficiaries and account activity.
- Device, security and technical information such as IP address, browser, device identifiers, authentication events and security signals.
- Communications and support records when you contact us.
- Information required for identity verification, fraud prevention, compliance or account eligibility.
How we use personal information
We may use personal information to provide and administer services, verify identity, authenticate access, process instructions, communicate with you, provide support, improve service reliability and protect customers and systems.
We may also process information to detect and prevent fraud, investigate suspicious activity, comply with applicable obligations, maintain records and enforce our agreements.
Basis for handling information
Depending on the applicable privacy law and context, personal information may be handled because it is necessary to provide a requested service or perform an agreement, to comply with legal obligations, to pursue legitimate interests such as security and fraud prevention, or because you have provided consent where consent is required.
When information may be shared
We do not treat personal information as something to disclose without purpose. Information may be shared where necessary with service providers, payment or banking partners, identity-verification providers, professional advisers, authorities or other parties involved in providing, securing or lawfully administering a service.
We may also disclose information where required by law, court order or valid legal process, or where reasonably necessary to protect rights, security and users.
How we protect information
We use administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, loss or misuse. No internet-based service can guarantee absolute security, so customers should also protect their credentials, devices and authentication codes.
Do not send passwords, transaction PINs, card security codes or one-time passwords through ordinary contact forms or unsolicited messages.
How long information is kept
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, security, dispute-resolution, accounting and record-keeping requirements. Retention periods can vary by information type, product and jurisdiction.
Your privacy choices and rights
Depending on where you live and the law that applies, you may have rights concerning access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some rights can be limited where we must retain or process information for legal, security, fraud-prevention or contractual reasons.
To make a privacy request, use our official support channel. We may need to verify your identity before completing a request.
Cookies and similar technologies
Our website may use cookies, local storage and similar technologies to operate essential features, maintain sessions, remember preferences, understand performance and protect against abuse. Where required, optional technologies should be subject to the choices provided through the website.
International processing
Some service providers or technology infrastructure may process information in countries other than the country where you are located. Where applicable, appropriate safeguards should be used for cross-border handling of personal information in accordance with relevant legal requirements.
Children’s privacy
Our services are not intended for children unless a specific product expressly allows it with the required parent, guardian or legal authorisation. We do not knowingly seek personal information from children through services that are not designed for them.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology, data practices or legal obligations change. The effective date at the top of the page indicates when this version applies. Material changes may be communicated through an appropriate website, account or direct notice.
Privacy questions and requests
If you have a privacy question or want to exercise a privacy right available to you, contact us through the official support page. Please do not include passwords, PINs, CVVs or one-time authentication codes in your message.
Contact our team through the official support channel.